Home » Support » Bugs

■ Is it a bug or a "feature"?

If xplorer² crashes or works abnormally then more often than not it is some shell extension to blame (e.g. a context menu handler) rather than xplorer² itself. It could also be some freak one-off occurrence, so please first try the following:

Reboot your windows
Download the latest xplorer² version
Uninstall then reinstall xplorer²

If the crash persists please use the menu command Help > Crash information to locate the crash minidump file and email it to us. This will help troubleshooting the fault and hopefully recommend a fix or workaround. If xplorer² cannot find the crash minidump file you can look for it manually in this folder:
%TEMP%\x2minidump*.mdmp

When you report a suspected bug please give us as much information as possible eg:

Is the bug 100% reproducible? What's the exact procedure (steps) to cause it?
Perhaps it only happens in network or some other special folders?
Is it related to the preview panel? Try turning it off from View menu.

SEND BUG REPORT